Snap Send Solve is a smartphone app, available on Google Play and the App Store that makes it very easy to report a whole range of issues relevant to open space users in Australia and New Zealand.  It claims to report to 'every Council in Australia and New Zealand and a growing list of alternative asset managers". 

Whilst it is very easy to make a report, you have to be aware that unless a management agency pays to receive full reports, they only get a summary.  The summary leaves out the photos you took for the report, it leaves out any text description, and your contact details.  In my area I have made the mistake of assuming Yarra Valley Water have received my water leakage reports adjacent to Merri Creek, and wondering why they hadn't got back to me.  Well, I found out they don't subscribe to Snap Send Solve, and so had no way to contact me. 

And I should have known this if I had properly read the email confirmation that Snap Send Solve, which says

"...Your report has been sent to Yarra Valley Water. ... Reports sent to Yarra Valley Water only include the Incident Type, Address and Geocode". 

Discussing this with a Yarra Valley Water staffer, they asked that I call up the fault reporting line to make sure the reports got into the system.  I did this and found that only 3 of the 4 reports were in the system, that one had been investigated but they didn't look in the right place, as the drain wasn't in the property Snap Send Solve identified but in the open space below the property.  The other two had been investigated, but they hadn't yet been able to find the source of the leak.

So if you use Snap Send Solve, read the email they send you, and not just the first sentence or two!

The Waterways and Open Space Management Blog is brought to you by Tony Faithfull.  Views expressed in articles are his views and are not necessarily endorsed by anyone else.  It is unapologetically subjective.

Tony has spent 30 years working on various aspects of waterway management, for the Wildlife Reserves at LaTrobe Uni, at Yarra Bend Park, for Merri Creek Management Committee, and as a consultant.

The purpose of this blog is to identify issues in open space management, assess agencies' responsiveness in managing these issues once they are reported, and to get discussion going.

The focus of the blog is on areas Tony visits, and mostly that is in the Merri Creek vicinity.


I have long wanted to get a handle on the value of Merri Creek, as a way of arguing for more investment in the Creek and its parklands.  There are many aspects to its value of course, value for habitat, value for users, value for neighbours...

One way to measure value is through property value.  I believe there is a premium on real-estate near Merri Creek, and want to get an idea of what that premium is.  And how far from Merri Creek is the value felt?  I have often been boggled by for-sale signs that boast "Near to Merri Creek", even if the property isn't what I would call near.  But what would I know? Real Estate agents must have a pretty good idea how close to Merri Creek a property has to be to make it worth putting this on a sign.